8 Best VoIP Monitoring Tools for Performance Troubleshooting

Need to know extra about the very best VoIP monitoring instruments? Right here you will see every part it’s good to take note of.

The VoIP or Voice over Web Protocol system can handle, monitor, observe and report information and voice transmissions over the Web. It is named broadband phone service, web telephony, IP expertise and broadband telephony to unravel potential issues.

Nevertheless, the system requires a excessive upkeep community and can’t tolerate poor efficiency, which might result in packet loss and latency. Poor efficiency also can have an effect on voice or audio high quality, making it important to work on uneven audio.

VoIP expertise affords a number of benefits equivalent to the flexibility to name and price effectivity. It’s common with telemarketing, customer support and technical assist groups who needn’t fear about name high quality. Knowledge-driven gadgets equivalent to tablets, computer systems and telephones can simply make calls.

Nevertheless, there are departments the place poor name high quality is an issue, making it important to decide on VoIP monitoring options that align with different elements equivalent to VoIP site visitors monitoring, VoIP troubleshooting instruments and VoIP site visitors analyzers.

VoIP functions embody WhatsApp, Google Group Chat, Google Voice, Skype, and many others. The expertise permits conventional telephony companies to make use of packet-switched protocols to function on networks. It helps to acquire particular person packets utilizing voice alerts despatched to the appropriate community.

Within the creating markets, it’s good to discover the proper VoIP monitoring instrument. A number of choices can be found, equivalent to closed-source, open-source, free, and enterprise-level options.

Listed here are among the finest VoIP monitoring instruments to think about.

Dotcom monitor

With Dotcom-Monitor’s high-quality VoIP monitoring companies, you may resolve telephone availability issues immediately and at any time, wherever on the earth!

When your group’s VoIP communications system experiences availability or efficiency points, the system instantly replicates calls to an finish person’s SIP machine and analyzes name responses to find out the reason for connectivity points. You may be instantly alerted (with the reason for the issue), permitting you to react rapidly and apply crucial options rapidly!

From private/personal numbers to giant corporations, Dotcom-Monitor does all of it and exams all forms of telephone quantity companies for availability and efficiency so your clients are glad and by no means with out the flexibility to attach with you over the telephone!

Paessler PRTG community monitoring

If you wish to enhance VoIP efficiency, begin with Paessler PRTG Community Monitoring to know the problems. It helps monitor site visitors, acts as a troubleshooter, reduces VoIP errors, minimizes latency, packet loss or jitter, and improves efficiency. The advantages of utilizing PRTG VoIP monitoring software program are:

  • Troubleshooting to detect defective switches and routers,
  • Enhance VoIP efficiency to forestall calls from hanging or dropping,
  • Visitors analyzer to grasp the load, monitor information and analyze the end result.

The net instrument comes with 5 sensors to get began with the VoIP troubleshooter. Paessler PRTG Community Monitoring features a Ping sensor to measure packet loss, a Spherical Journey sensor to measure the standard of service, a Ping Jitter sensor to investigate the jitter worth, a Cisco IP SLA sensor to measure the QoS and a One Method sensor to watch the standard of the connection.


In case you are in search of VoIP monitoring software program with a trial model, Site24x7 can finish your search. The 30-day trial makes use of Cisco Web Protocol Service Degree Settlement (IPSLA) to entry VoIP companies. It is simpler to troubleshoot high quality points in actual time with efficiency metrics and out there metrics that present deep insights.

The Site24x7 VoIP monitoring instrument receives instantaneous alerts and protects gadgets from outages. It tracks numerous elements equivalent to latency, jitter, and packet loss that have an effect on the standard of a name. It tracks return time (RTT), common opinion rating (MOT), and statistics from vacation spot to supply (and vice versa).

VoIP calls undergo from widespread points equivalent to frequent name drops, audio delays, voice compressions, uneven voices, and echoes. The troubleshooting perform analyzes all name transfers and the community to unravel issues. It handles the statistics like packet loss, jitter, lacking packets for managed web entry (MIA), late arrival of packets, and many others.

photo voltaic winds

SolarWinds VoIP and Community High quality Supervisor might help present efficiency insights and in-depth, essential name QoS metrics. The instrument comes with a 30-day trial interval adopted by a subscription beginning at $963. Customers who primarily deal with IP SLA monitoring and administration, VoIP high quality monitoring, WAN monitoring, Cisco name supervisor assist, and community jitter monitoring can go for select the instrument.

SolarWinds analyzes name element data that may analyze the data generated by Avaya Communication Supervisor and Cisco CallManager. It helps establish any distortion, noise and latency and eliminates issues. The instrument can present management and central visibility to the customers and get historic and real-time statistics reporting. It leverages IP SLA-specific community metrics and helps pace up troubleshooting for CUBE calls and Cisco SIP errors.

VoIP spear

VoIP Spear tracks the voice high quality to ensure you can analyze it and repair the problems. The software program helps to watch the standard of the VoIP 24×7 and see the standing of the issues. VoIP Spear offers a rating that represents the standard of the calls because the Imply Opinion Rating (MOS) utilizing the graph.

The instrument successfully exams main cities, with the servers offering detailed perception. As well as, the e-mail alerts make it simpler to verify the voice high quality.

Riverbed UCExpert

Riverbed UCExpert is an easy-to-use VoIP monitoring instrument that makes it simple for customers to speak and collaborate with shoppers and groups. It’s a instrument that improves productiveness by lowering assist desk visits and efficient collaboration. You’ll be able to enhance voice and video collaboration functions, messaging capabilities, social media, and cellular apps.

Riverbed UCExpert offers steady monitoring of unified communication high quality that may resolve points which might be key issues. The purpose is to cut back response time, use clever policy-based site visitors management, resolve end-user impression points, and scale video functions for availability.


Because the identify suggests, ExtraHop affords customers a hop when it comes to video and VoIP efficiency monitoring. It’s the finest answer for jitter, dropped calls or lag. ExtraHop can monitor all information instantly to achieve perception into the IT actions that may have an effect on its high quality. It additionally isolates the person points and helps to grasp the circumstances. The software program helps compliance and auditing, correlates site visitors, analyzes site visitors and positive factors visibility.

Administration engine OpManager

Manageengine OpManager is a premium instrument that ensures zero complaints on name high quality, community unification, service monitoring, efficiency and error efficiency administration, and community site visitors evaluation. The instrument’s options embody proactively monitoring VoIP efficiency and VoIP high quality throughout the WAN infrastructure.

OpManager also can troubleshoot efficiency points for customers together with VoIP QoS pattern graphs and detailed vacation spot or supply efficiency reporting. The customers can get complete VoIP efficiency studies on jitter, packet loss, MOS, most RTT and most SLA violation.


Typically, corporations don’t choose ​​for the free instruments as they’re comparatively restricted when it comes to options. Nevertheless, typically free instruments can meet the person necessities whereas different instances customers can verify the best choices earlier than finalizing the ultimate model.

Customers can arrange VoIP monitoring instruments to swimsuit their necessities to make sure no packets are misplaced. So select the answer that fits you finest and get began with VoIP monitoring.

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